Return & refund policy

At WholesaleLiquidationPallets.shop, we value customer satisfaction and strive to provide accurate product descriptions and quality merchandise. Due to the nature of liquidation sales, all sales are final, with limited exceptions outlined below.

No Returns or Exchanges

All items are sold as-is, and we do not accept returns or exchanges.
Customers acknowledge that liquidation pallets may contain overstock, shelf pulls, or customer returns, which may have varying conditions.

Refund Eligibility
Refunds will only be considered under the following conditions:

The item(s) received are significantly different from the product description.
The order was incorrectly fulfilled (e.g., wrong pallet or missing major items).
The shipment was damaged in transit (must be reported within 48 hours of delivery with supporting photos).

How to Request a Refund
If you meet the above criteria, please follow these steps:

Contact us at info@wholesaleliquidationpallets.shop within 48 hours of delivery.
Provide your order number, photos of the issue, and a detailed explanation of the problem.
Our team will review the request and respond within 5 business days.

Refund Processing

Approved refunds will be processed within 7-10 business days to the original payment method.
Shipping costs are non-refundable unless the issue is due to an error on our part.
If a refund is granted, we may require the return of incorrect items at our expense.

Damaged Shipments

If your shipment arrives damaged, please inspect it immediately and report it to the carrier.
Contact us at info@wholesaleliquidationpallets.shop within 48 hours with photos of the damage.
We will work with the carrier to file a claim and provide a resolution.

Cancellations

Orders can only be canceled if they have not yet been shipped.
To request a cancellation, email info@wholesaleliquidationpallets.shop as soon as possible.

For any further questions, feel free to reach out to us at info@wholesaleliquidationpallets.shop. We appreciate your business!